MomEcho is built by one person. I read every message myself and reply as fast as I can. Below are the most common questions; if yours is not here, just write.
Telling us which phone you use and what you were doing when it happened makes it much faster to solve.
Urgent matters
For a child safety report, or anything involving someone’s physical safety, write to the same address and put URGENT in the subject line. These go to the front of the queue. If there is danger to life, contact your local emergency services first.
How do I delete my account?
In the app, go to Settings → Delete account. This cannot be undone.
Your account, the secrets you left and your collections are permanently deleted.
If you have unpaid earnings, request a payout before deleting; those records cannot be reached afterwards.
If you cannot get into the app, write to us and we will delete it for you.
I want a refund
Purchases are made through the App Store or Google Play. We do not collect the money and cannot refund it.
On iPhone: request a refund at reportaproblem.apple.com
On Android: Google Play → Menu → Payments and subscriptions → Request a refund.
The store decides. We have no power to approve or reject a refund.
I paid but my Eko has not arrived
Eko is credited when the store confirms the payment. This usually takes seconds, sometimes a few minutes.
You do not need to restart the app; it arrives on its own.
If more than fifteen minutes have passed, write to us and include the purchase date.
How do I cancel my subscription?
Subscriptions are managed by the store and cannot be cancelled from inside the app.
On iPhone: Settings → your Apple Account → Subscriptions.
On Android: Google Play → Menu → Payments and subscriptions → Subscriptions.
Cancelling does not end it immediately: it runs until the end of the period you paid for.
I want to report something
Every secret has a report option on its own screen; reports sent from there reach us with the record attached.
If someone bothers you, you can restrict them silently. They are not told, and they cannot reach you.
If you found a secret about yourself and want it removed, write to us.
Can my voice be recognised?
When you record a spoken secret, the audio is altered on your own phone; the raw recording never reaches us.
This makes it harder for someone who knows you to recognise you by voice.
It may not stop a determined expert who has a sample to compare against. We cannot and do not promise certainty.
You can listen back before uploading and record again if you are not happy with it.
How do I withdraw my earnings?
Request a payout from the wallet screen.
Only earned Eko can be cashed out. Eko you bought, or received from a subscription, cannot.
You cannot request below the minimum amount; the screen shows how much is left to reach it.
My data
In the app, Settings → My data lets you request a copy of your data.
Correction and deletion requests are made from the same place.